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Swiss Patient Journey Ecosystem Map | Q1 2024

Digitalisation of the healthcare system is an important topic in Switzerland. Many actors have developed new solutions and initiatives to support this ambitious goal. Because of this, it is hard to keep track of all activities and what they focus on.

That’s why we have created an ecosystem map to illustrate the different digital solutions focussing on enhancing the digital patient journey and the digitalisation of the healthcare system in Switzerland.

This map will help you to better understand the complexity of the ecosystem, find synergies between different organisations, enhance collaboration and identify existing gaps.

New edition of the Ecosystem Map | Q1 2024

Open file in new window.

The list is not exhaustive; if a solution or initiative is missing or if you want to give feedback, please email jade@digitalswitzerland.com.

Category Definitions

To better understand the categories of the map and to navigate easily, please see below:

We will update this map every quarter.

Are you interested to read more about digital health topics? Explore findings from our recent study: “The digital healthcare system from the perspective of the population.”

Map Archive

Quarter 4 | 2023

Quarter 3 | 2023

Quarter 2 | 2023

Quarter 1 | 2023

Executive Summary

Switzerland is one of the most innovative countries in the world, but when it comes to digitalisation of its healthcare system, the process of implementation is very slow. Nevertheless, the Federal Council is currently supporting the transformation with its Health2030 Strategy and its digital health promotion programme Digisanté. A central pillar of this digitalisation process is the electronic patient record (EPR) which has faced many hurdles to be implemented and adopted successfully due to the fragmented Swiss healthcare system. 

Switzerland has three main regions, which are home to digital health innovations: canton of Zurich, the Arc lémanique region and the Great Basel Area. These locations place Switzerland as a great digital health market where companies and startups choose to settle. 357 digital health startups were identified in Switzerland by the Swiss Healthcare Startup’s directory guide spanning through the entire patient journey (from prevention to diagnosis, treatment and monitoring). This correlates with the constant increase in investment in such ventures. However, these organisations face many hurdles, especially with reimbursement of their solutions, as the mechanism is complex and reimbursement for digital health solutions is not transparent.

According to our population survey, conducted in 2022, 68% of the population want to be owners of their personal health data. It is therefore key to empower patients more to better understand and use their health data through training, education and awareness-raising measures. Swiss Health Data Space, is a new initiative going in this direction, as it recruits pioneers who want to test and explore the digital healthcare infrastructure in Switzerland while keeping full control and ownership of their health data.

Digital health ecosystems are slowly emerging, for example networks of different organisations and solutions across the healthcare sector that share a digital infrastructure to ensure a seamless experience for patients. These networks increase transparency and efficiency in communication between the different actors. One such example is the Swiss Patient Journey Ecosystem Map.

Already now, numerous Swiss solutions support the overall patient empowerment, such as the four scaleups that were part of the Digital Health Academy’s 2023 cohort: Decentriq, heyPatient, Soignez-moi, and TOM Medications.

Eventually, the future of healthcare should be human-centric, fostering education and empowerment of the population to better understand their health data and navigate their digital health journey. Citizens should collaborate more with healthcare professionals, as this will strengthen their relationship and trust, as well as ensuring the continuum of care. Additionally, innovators and investors need to build symbiotic relationships as strategic investors provide valuable resources to innovators who are navigating the complex healthcare landscape; this will ensure long-term impact. Last but not least, public authorities need to set national standards and a clear framework for digital health in Switzerland, ensuring that solutions to our current problems are based on the same standards.

Chapter 1: Introduction to digital health

1.1 Background 

Switzerland is recognised as one of the most innovative countries in the world, highly ranked for many years in the IMD World Digital Competitiveness (WDC): it was ranked 5th in 2022 and in 2023 it can hold its position once again (IMD World Competitiveness Center, 2022). Similarly, Switzerland ranks 1st in the Global Innovation Index (Dutta et al., 2023), with the Index highlighting the significant R&D investment of Swiss global corporates, led by life science giants Roche and Novartis.

The Swiss healthcare system is one of the sectors in which Switzerland still lags behind in terms of digitalisation, as underlined by the “Bertelsmann Stiftung’s Digitalisation Index” (Bertelsmann Stiftung, 2019), where it was only ranked 14th. 

Digital health refers to the use of information and communications technologies in medicine and other health professions to manage illnesses and health risks and to promote wellness (Ronquillo et al., 2023). It has a broad scope, spanning through the entire patient journey (from prevention to diagnosis, treatment and monitoring) and includes mobile health apps, electronic health records, wearable devices with sensors, telemedicine and personalised medicine. Digital health has various benefits such as accessibility, accuracy, time saving and cost reduction.

The COVID-pandemic played a massive role in digital health’s growth worldwide, as new solutions were developed to support the healthcare of the population through the crisis, and a necessity to switch to at-home or minimal contact care models. Certain countries have been able to implement the necessary infrastructure and regulations required to digitalise their healthcare systems such as Estonia, Canada, Spain, Israel and Denmark. Their governments have made clear commitments to supporting the development of the sector. 

Switzerland is also trying to win back lost times by developing the digital health sector positively through various innovative solutions.

The Federal Council is currently supporting the digital transformation of healthcare in Switzerland through different ways. In the Health2030 Strategy, it defined the new health policy priorities, setting digital transformation as one of the main objectives (Federal Office of Public Health, 2019). In addition, the Federal Office of Public Health (FOPH) and the Federal Statistical Office (FSO) are jointly developing on behalf of the Federal Council, the digital health promotion programme Digisanté (Federal Office of Public Health – Digisanté, 2023).

Switzerland is facing complexities in the introduction of digital solutions such as the electronic patient record (EPR) (Patientrecord.ch). Due to its fragmented healthcare system and cantonal policies, its law has recently been placed in consultation to identify the optimal changes required for it to finally be adopted successfully by the population. As the governmental solution is taking a lot of time to be installed, healthcare players identified opportunities to launch joint consortiums to provide a digital health platform. The two biggest consortiums are Compassanna (Bluespace Ventures AG, 2023) and Well (Well Gesundheit AG, 2023). 

In recent population studies, it was clearly identified that the Swiss population is willing to share their health data digitally (Pletscher & Lerch, 2022) and onboard a digital health journey (Sternberg, 2022) given it has clear added value.

1.2 State of the digital health landscape

Switzerland’s digital health landscape has expanded in various areas over the years: telemedicine, wearables, patient records, healthy ageing, mental health, femtech, value-based healthcare and personalised medicine. 

Three principal regions are home to digital health innovations: Canton of Zurich, the Arc lémanique region and the Great Basel Area.

Zurich is the home to major technology companies, key universities in Switzerland (ETH, UZH, ZHAW) as well as many hospitals. In recent years, Zurich has grown its digital health footprint through the development of digital health hubs and incubators such as Digital Health centre in Bülach, Bluelion, and HealthTechPark in Schlieren.

L’Arc lémanique has also expanded massively, especially around Lausanne and Geneva due to the presence of  EPFL, university hospitals (CHUV and HUG) and campus of Biotech Innovation Park and Biopôle. 

Last but not least, the Great Basel area is a flourishing region, where pharmaceutical companies and medtech are closely located to the university hospital. DayOne from Basel Area has also recently grown massively and is leading a four-year Innosuisse Innobooster around digital health, the Digital Health Nation Innobooster.

These ideal locations position Switzerland as a great digital health market where companies choose to settle, and startups choose to be founded.

The digital health startup scene is also growing massively in Switzerland with 357 digital health related startups and scaleups identified in Swiss Healthcare Startups’ digital directory in October 2023 (Cortex – Swiss Healthcare Startup, 2023). Many incubators and acceleration programmes support the emergence of startups such as the Digital Health Nation Innobooster (Basel Area Business & Innovation, 2023). 

Investment into Swiss digital health startups has been steadily increasing until this year, reaching 30 investment rounds in 2022 (8% of all rounds) totalling close to 200M CHF (5% of all capital invested to Swiss startups in 2023). Just over 50% of these funds were invested into digital health startups in canton Vaud (Swiss Venture Capital Report, 2023).

One major hurdle which the startups in digital health are continuously facing is their business model, as reimbursement of digital health solutions in Switzerland is still not a transparent process. In comparison, Germany’s DiGa legislation is in place since the end of 2019 (BfArM, 2023), Belgium’s mHealth app reimbursement since 2021 (Agoria and beMedTech, 2023), and France’s PECAN legislation was approved earlier this year (2023) (Farah et al., 2023). Health applications in Switzerland that follow specific rules can be reimbursed by the basic insurance as stated in the Information Sheet provided by the Federal Office of Public Health (Federal Office of Public Health, 2022).

1.3 Citizen’s empowerment to own and understand their health data and health journey

According to digitalswitzerland’s 2022 study, which is based on the results of a population survey on the needs and fears towards the digitalisation of the Swiss healthcare system, citizens are willing to share their data digitally, given it has clear added value such as better usability (Sternberg, 2022).

It must also offer enhanced prevention, improved diagnosis and treatments and lower healthcare costs. One major finding from the study is the correlation between the level of education and the level of digital literacy and health literacy in Switzerland. 

Careum Foundation, combined both terms into a new term, digital health literacy, which is defined as the degree to which individuals are able to obtain, understand and judge health information from digital sources and use it to make decisions about their health. Careum Foundation worked on a two-year study project on health literacy (2019-2021) where they found that 72% of the Swiss population has difficulties in dealing with digital information and services and accordingly has very low levels of digital health literacy (De Gani et al., 2021).

Giving equal access to digital health competences in Switzerland should be a key focus to enable the population to feel empowered over their health data. More awareness-raising measures should be developed to support this. 

68% of the population want to be the owners of their personal health data (Sternberg, 2022). Citizens want to be in control of their health data, know who has access to it and give consent to how it can be used for research (swissethics, 2021). The electronic patient record (EPR) is going in this direction as each individual has control over who can access their health information. The Federal Act on the electronic patient record, which states the framework conditions for the EPR has recently been put in revision to be adapted and ensure a successful adoption and use within Switzerland (Federal Office of Public Health – EPRA, 2023). 

Furthermore, a new initiative was launched at the end of 2022 with Swiss Health Data Space, which recruits pioneers who want to test and explore the health data landscape in Switzerland while keeping full control and ownership of their health data (Verein Gesundheitsdatenraum Schweiz, 2022).

The future of healthcare should be human-centric with a key focus set on educating and empowering the citizens to better understand their health data and navigate their digital health journey. This enables the patient to stay in better control of his health, their wellbeing, and therefore stay healthier longer.

Chapter 2: Best-practices and topical clusters

2.1 Ecosystem approach

Digital ecosystems have disrupted many industries such as mobility, retail or media over the last years. In recent years, they have also started to appear in the digital health sector as networks of diverse organisations and solutions across the healthcare sector. They are connected by a shared digital infrastructure which ensures a seamless patient journey combining in medical data and patient generated data. These ecosystems enable disparate siloed solutions to be connected to ensure the patient has access to the best prevention, diagnostic, treatment and monitoring possible.

A digital health ecosystem ensures clear added value for the different actors (Deetjen et al., 2020):

Crucial for such digital ecosystems is the need to identify and articulate positive network effects across different user platform view, and to grow the critical mass that each one has an immediate benefit from participating in such platforms (Zhu & Iansiti, 2019).

Additionally, digital ecosystems increase transparency and efficiency in communicating between the different players to improve the overall value for the system. 

digitalswitzerland has therefore created a Swiss Patient Journey Ecosystem Map to illustrate the different digital solutions focussing on enhancing the digital patient journey and digitalisation of the healthcare system in Switzerland. This representation enables the different players to remove the gaps, identify synergies between themselves and enhance collaboration. 

The Q4 2023 map illustrates more than 80 different players distributed along the five different categories: data interoperability, health monitoring, healthcare interactions, medical data history, prevention/ awareness.

Figure 1 – The Swiss Patient Journey Ecosystem Map – Q4 2023

This map illustrates all the different solutions supporting the patient journey in Switzerland based on five categories: Health interactions, Medical Data History, Health Monitoring, Data Interoperability and Prevention/Awareness. The list is not exhaustive and is updated every quarter. 
2.2 Deep dives on best-practices

Switzerland has a great number of digital health solutions which support the overall empowerment of patients to better understand their health data and navigate their health journey. We will introduce the four key scaleups of the year: Decentriq, heyPatient, Soignez-moi and TOM Medications.

Decentriq

The challenge
To address the most pressing challenges in healthcare today, organisations require access to data beyond their borders. Between clinical notes, lab tests, medical images, sensor readings, genomics, electronic health records and the Internet of Medical Things (IoMT), copious amounts of real-world data (RWD) are generated daily, hiding a wealth of potential insights that could lead to better treatment and diagnosis — if they would be connected. Switzerland is at the forefront of healthcare innovation, possessing a wide ecosystem composed of pharmaceutical companies, leading hospitals and startups. However, the data is often siloed due to privacy concerns and poor data interoperability, making it hard for organisations to access and utilise it. This poses a dilemma for data custodians, like hospitals, who must balance patient privacy with the potential life-saving benefits of collaborative data use.

Solution
Decentriq combines confidential computing technology with a data clean room (DCR) framework to create a comprehensive platform for secure data collaborations at scale. This platform addresses the healthcare industry’s challenges by assuring both data privacy and data usability. It allows for rapid setup of data clean rooms that merge data from various sources without ever exposing any raw data and without any special equipment needed on-site.

Confidential computing technology provides hard proof that data is always under the data custodian’s control and never accessible by anyone else — not by other organisations participating in the collaboration, nor Decentriq, nor the cloud provider. Finally, advanced privacy filters ensure that retrieved results won’t unintentionally reveal private information.

Impact on the patient
The use of RWD greatly accelerates research and development, as well as legislative decision-making processes, resulting in quicker access to more effective treatments in the market. When treatments become more targeted and administered more promptly, patients experience improved outcomes. Hospitalisations are minimised, and care providers can potentially intervene even before they become necessary thanks to improved diagnostics models. This means patients benefit from more efficient and proactive healthcare solutions.

Testimonies

“Decentriq’s unique solution gives us the ability to bring diverse datasets together for research while strictly preserving patient privacy. By facilitating secure analysis, their innovative approach holds the promise of improved patient outcomes and a more collaborative healthcare ecosystem.”

— Prof. Dr. med. Dirk Müller-Wieland, Director of Center for Cardiological Studies, University Clinic RWTH Aachen

Team
Decentriq was founded by Maximilian Groth and Stefan Deml in 2019 in Zurich. They lead a team of 35 people from the company’s headquarters in Zurich and are distributed across more than 10 European countries. The company’s mission is to foster data collaboration, even with the world’s most sensitive data.

Collaboration & Partnerships
Data clean rooms powered by confidential computing have enabled the following use cases:

Development of tools to enable earlier treatment of rare diseases
Using Decentriq, data custodians from hospitals make rare disease datasets available — offering a comprehensive perspective of the patient journey without revealing patient row-level information or risking patient reidentification.

Linking clinical trial data with RWD 
With Decentriq’s DCR technology, pharmaceutical companies can combine patient data, match it to clinical trial data, and analyse the data to create more targeted treatments — all while preserving patient privacy.

Enabling transformative healthcare networks
Decentriq is providing core infrastructure enabling iCARE4CVD consortium partners to bring together data on over one million cardiovascular disease patients while ensuring patient privacy.

Research of this magnitude has the potential to transform care for the 60 million Europeans, and many more around the world, impacted by cardiovascular diseases.

Future vision of healthcare
Decentriq’s vision for the future of healthcare is one where more organisations can collaborate on health data while resting assured that this data will remain private. We look forward to seeing how these collaborations can result in pioneering research and advances in diagnostics, treatment, and patient care.

heyPatient

The challenge
Doctors use 80% of their time for administration, while patient-faced processes are mostly still paper-based. Healthcare costs explode and puts healthcare  service provision at stake. A joint study from McKinsey and ETH concluded that Switzerland can reach annual savings of CHF 8.2 billion per year through the use of patient-centred digital health solutions (Hämmerli et al., 2021). The potential health impact and medical utility are substantial.

Solution
heyPatient streamlines processes, relieves staff members, thus improves healthcare outcomes and reduces costs.

Impact on the patient
heyPatient’s impact on patients is significant, as it digitally accompanies patients along their journey across various healthcare providers, simplifies interaction, thus improves healthcare outcomes.

Patients’ Testimonies
Here are two quotes that capture this impact:

“With heyPatient, I no longer have to spend hours managing my healthcare appointments and paperwork. It has made my healthcare experience much more convenient.”

“heyPatient is like having a personal healthcare assistant in my pocket, it helps me manage my health by making everything from appointments to communication with healthcare staff much easier.”

Team
heyPatient’s dedicated team consists of 12 individuals with a diverse range of expertise, who have achieved remarkable success in building a strong offering and establishing an awarded, market-proven healthcare SaaS-solution (Swiss made software) with highest customer value.

The co-founders Matthias and Regula Spuehler, both serial founders, lead in the role of CEO and COO with a strong commitment, owning over 75% of heyPatient AG.

Every team member is an expert in their field, allowing heyPatient to quickly develop and deploy value-focused services and solutions for their customers.

Collaboration & Partnerships
heyPatient is dedicated to collaboration and has achieved significant success:

Future vision of healthcare
heyPatient’s future vision for healthcare centres on the simplification of interactions with increased patient-centricity, efficiency, and digitalisation. This encompasses:

Soignez-moi

The challenge
It happens often that one is sick and cannot reach their General Practitioner (GP) or they do not have an available appointment for treatment. What can be even worse, is to wait countless hours in an emergency department (ED). Soignez-moi.ch has a solution to help patients in such situations.

Solution
Reaching out to a doctor has never been that easy. Soignez-moi provides a simple solution to treat everyday symptoms that drag patients down. Soignez-moi’s medical questionnaire is free of charge and its triage indicates if someone can be treated remotely or a physical consultation is required. By design, Soignez-moi is a patient-centric and fully digital company where the patient decides his journey and is in charge of their data. They are the only provider in Switzerland that can send prescriptions directly to patients, thus allowing them to choose freely where they want to get their medicine. Their triage module is also extremely customisable and allows hospitals to improve patients’ flow in the emergency department. By better defining the level of emergency ahead and thanks to their modular approach, a hospital can better plan certain cases (pre-defined symptom or group of symptoms), or refer patients to various care centres, depending on infrastructure and available personnel.

How it works
Soignez-moi provides a simple and intuitive solution:

  1. Patients simply go to soignez-moi.ch and answer a medical questionnaire to find out if they can be treated remotely.
  2. A doctor then calls the patient within the hour, and if needed, they receive an electronic prescription to go to the pharmacy of their choice.
  3. The patient might even perform some exam/test in one of 180 partner pharmacies to identify the best treatment.
  4. A consultation report is sent to the patient’s GP and Soignez-moi follow up on the case 48h later to check on the progress of the treatment.

Business Model
For a flat fee of CHF 59 reimbursed by the mandatory health insurance (if any, the exam/test are also covered by mandatory health insurance).

Impact on the patient
The impact on patients is huge since they have direct access to a doctor within a couple of minutes and thus can be treated and relieved. The best way to ensure that a solution has a real impact on people is to perform a survey. Soignez-moi therefore send a satisfaction survey one week after the consultation of a patient ended. 40% of their patients filled in this questionnaire and more than 95% rate their experience with 4 stars . 

Patients’ Testimonies

“Fast, proactive and efficient. I would use the service again without hesitation given the difficulty of obtaining a physical appointment with a general practitioner.”

“It was really fast and I really appreciated the doctor I had on the phone, very understanding and attentive!”

Team
Soignez-moi has a very seasoned team that supports their vision. Just within the founders, they have more than 50 years of healthcare experience. The team includes a dedicated team of developers all coming from Lausanne. Their medical protocols have been validated scientifically by the Notfall Zentrum of Inselspital, thus giving credibility to the work performed by their doctors.

Collaboration & Partnerships
Soignez-moi have treated more than 23,000 patients over the last three years and have been able to conclude renowned partnerships in the Swiss French part. They are the telemedicine provider for Réseau Delta (>950 registered GPs), Medbase Romandie, Hôpital la Tour, Hôpital de Réseau Neuchâtelois, Hôpital Jules Gonin, etc.

Future vision of healthcare
The future of healthcare for Soignez-moi.ch is a dynamic landscape where advanced technologies, personalised medicine and patient engagement converge to redefine the delivery of services. From AI-driven diagnostics to genomics-based treatments, this future promises a holistic and interconnected approach focused on prevention and individual well-being.

TOM Medications

The challenge
Only 10% of patient’s disease therapy is monitored today by doctors, hospitals or insurances. 90% lies in the darkness of the patient’s privacy. Uncontrolled. Unobserved. What is seen as a crucial problem in advancing the future of medicine is not access to accurate real-life data. All patient information is captured in specific time-boxes, and we have no idea how patients behave and what happens in their everyday lives outside of the surveillance of doctors and pharmacists. Currently, there is a black box of information about patients, which is needed in order to truly deliver personalised medicine.

Solution
TOM Medications wants to advance personalised medicine, by building a real-world evidence platform, the «TOM insights» platform. At the core of their technology lies high-quality real-world data, sourced from the TOM app. These patient-generated data undergo rigorous analysis to yield intuitive insights into various aspects of healthcare, including disease progression, patient experiences, medication adherence, disease burden, treatment pathways, treatment effectiveness, and the cost of care.

Recognising the need to capture previously untapped information, they designed the TOM app with a focus on engagement, drawing from feedback from over 20,000 patients. This approach has resulted in a highly engaged patient community, with an app stickiness of up to 71% surpassing even social media giants like Twitter (41%), and comparable to Facebook (66%), and WhatsApp (84%).  Patients use TOM as their companion throughout their disease management, resulting in an enormous pool of patient health data over a long period of time.

Through this commitment to gathering and analysing authentic patient experiences, TOM Medications drive healthcare advancements firmly rooted in real patient journeys. This approach paves the way for a personalised approach to healthcare, ultimately reshaping the way care is delivered and experienced.

Impact on the patient
Patients are already benefiting from being able to use the TOM app 100% free of charge and 100% anonymously to manage their disease, leading to more positive treatment outcomes for patients and a higher quality of life. The insights generated from the TOM Insights platform will add to the benefits since it aims to advance developments of more personalised medicine for patients. Thus, patients will get treatment tailored to their needs and improve their health.

Patients’ Testimonies

“Since I’ve been using TOM, I’ve been taking my medication more consciously and consistently! The fact that the app informs me when the medication is almost used up is awesome! I would definitely recommend it!”

“I had recently lost track of when I needed to take which medication and whether I had already taken it. Before I tried TOM, I had tried other medication apps, but I find that TOM has been much more thoughtfully created. It really has thought of everything and it helps me a lot in my everyday life.”

Team
The team of TOM Medications currently counts 12 people, composed of pharmacists, data engineers, software developers, UX designers and business developments. Having such an interdisciplinary team is necessary to bring their vision to life. Apart from their team, they are excited to have their advisory and management board consisting of experts from the healthcare industry and science, successful entrepreneurs, as well important stakeholders, such as Galenica and Sanitas, which are their go-to partners in building a product that really fulfils a current need in the market.

Collaboration & Partnerships
TOM Medications collaborate with a two-digit number of partners from the healthcare sector, be it pharma, insurance, or research institutions. And all these collaborations have the patients’ health improvement in its centre. For instance, they collaborated with Sanitas to create an adherence programme, worked with Galenica and Mediservice to digitalise pharmacy services in the TOM app, and with the Diabetes Center Berne they collaborated in Real-World-Data.

Future vision of healthcare
Their company’s vision is clear: personalised medicine is the future of healthcare, enabling healthcare providers to shift the emphasis in medicine from reaction to prevention. But personalised medicine needs data to do so. And especially (hard to get) patient-generated data to create unique real-world insights. These insights can lead to breakthroughs in treatment strategies, the identification of previously undetected adverse effects, and the development of novel therapies tailored to individual patients’ needs. With more than 200 million patient-generated data already at the heart of the TOM evidence model, they are at the forefront of the transformation of the Swiss healthcare system.

Chapter 3: Outlook

3.1 Society: How can the Swiss population engage with digital health initiatives?

Human-centred and patient-centric design principles strive to put people at the centre of their solutions, particularly with respect to being aligned with their needs in the context of the local healthcare system(s). A majority of the population will not have been involved in the initial design phases of new digital health solutions, yet have an important role to play in refining these solutions – either through direct feedback or simply by letting the companies behind them leverage their user data to improve.

To engage with new solutions, there are often some fundamental prerequisites that enable an integrated user experience. One such enabler is the electronic patient record (EPR), which will become the gateway to many future digital health solutions. The sooner people begin to use their EPR, the sooner we reach a critical mass of people able to access digital services.

Fostering digital health literacy is therefore pivotal. Ensuring the Swiss population, especially the elderly, feels safe, and comfortable navigating these digital technologies is essential. Widespread education in the form of workshops, training programmes, and user-friendly interfaces are imperative to bridge the digital divide, as well as encouraging dialogue between those who have had initial experiences with these solutions and those who are still learning about the benefits and convenience of digital healthcare delivery.

Moreover, collaboration with healthcare professionals is also key. Building trust between patients and digital health providers can be achieved by involving local doctors and nurses in telehealth initiatives. This collaborative approach ensures that patients receive a continuum of care (including all providers from pharmacy to at home nursing by the intermediary of the hospitals) combining the advantages of both digital and traditional healthcare services.

Such collaboration can be initiated by the patients themselves too; this will encourage providers to start or continue their digital transformation initiatives. By engaging with digital health tools, the Swiss population can open the dialogue as to the pros and cons of these technologies, and together address the key questions of data privacy, data ownership and usability.

Adopting new digital health tools when in good health is a good way to become familiar with solutions before they are needed in a care setting. Once onboarded, patients can comfortably benefit from the services they offer such as online information resources, telemedical consultations or opportunities to plan and track diagnostic and therapeutic information in support of care pathways.

3.2 Business: What is needed from innovators and investors to increase impact in Swiss digital health innovation?

Digital health innovation is rarely a short-term journey. While initial (angel) investors and grant funding can help initiatives to get started, the road ahead to patient impact and profitability will be long and complicated due to decisions on which market segments and solutions to prioritise. 

Therefore, dilutive and non-dilutive investors must seek long-term impact rather than short-term gains.  Correspondingly, innovators must be prepared and equipped to articulate this impact in terms of savings and improvements to different healthcare stakeholders. 

The Swiss economy is investing heavily in hardware and software, especially in digital technologies as stated in ETH’s survey (Wörter, 2022). This is particularly the case in the digital health area with an important growth in funding of digital health companies and therefore an increasing number of venture funds entering the sector.  In startupticker VC report’s survey, it was identified that more than half of the investors invest in digitalisation topics in the healthcare sector (Swiss Venture Capital Report, 2023). 

While this year, 2023, has clearly been challenging in the Venture Capital sector, particularly for those seeking first-time investment, an increasing number of active Corporate Venture Capital (CVC) funds have begun seeking earlier stage investments. CVCs are often in the strategic position of aligning their portfolio companies with their respective corporate strategies, and therefore have an opportunity to seek close integration of innovative solutions through collaboration; both in terms of teams, customers, and data interoperability. 

To increase the impact of digital health innovation in Switzerland, a symbiotic relationship between innovators and investors of any kind is crucial. Investors can provide mentorship and resources beyond monetary support, aiding innovators in navigating the complex healthcare stakeholder landscape.

Open interfaces enable other solutions to connect and securely share data via international standards such as HL7 FHIR. Such solutions enable greater scalability as new collaborations can be integrated via these standards. This also results in an imperative for established companies to explore how to enable such data interoperability and move away from siloed data models. Cuore from Swiss Post is just one example of a platform that enables data interoperability (Swiss Post Ltd, 2023).  

In this way, innovators have the opportunity to leverage the ecosystem mindset and encourage regional and national initiatives that increase skills and enable technology which is required in key areas such as connectivity of devices within care settings. Identifying solutions that deliver mutual benefits in the realm of digital transformation can provide industry-wide benefits as a positive externality from the implementation of one specific innovation. 

In this spirit, there is an imperative to be inquisitive about what is holding back the integration of digital health solutions and ensure even with limited resources that innovators are addressing environmental, social, and governance topics in addition to their technical solutions.

3.3 (Non-)Political: How should/will the Swiss regulatory framework around digital health evolve in the next few years?

In the coming years, the Swiss regulatory framework around digital health is poised for significant evolution. Public authorities need to set national standards and a clear framework for digital health in Switzerland together with international regulatory bodies and industry stakeholders. 

Moreover, beyond setting standards, public authorities also have a role to ensure that different players collaborate within the ecosystem to avoid Swiss citizens being obliged to use multiple disconnected applications and services. The human-centred design principles of the innovators should be considered by policymakers.

Data security and data privacy should be at the forefront of the discussions as it is important to ensure that all solutions follow strict regulations and ensure that the citizens’ data are handled appropriately. The FOPH has launched a group of experts focusing on Data management and standardisation in Switzerland (Federal Office of Public Health – Digisanté, 2023). It is key that all the different digital health solutions, which are developed, are based on the same standards and follow the international FAIR norms. The Swiss Personalised Healthcare Network has made considerable progress on making health data FAIR for secondary usage (SPHN, 2023). 

The different health solutions need to use structured interoperable data for the different systems to be able to communicate with one another efficiently. This is the only way possible to ensure that we move away from siloed solutions into ecosystems and networks of solutions that interlink with one another. Like this, each actor will be able to focus on its key added value and bring their own expertise to the healthcare ecosystem.  

Furthermore, there should be a concerted collaborative effort to establish clear guidelines and standards for digital health solutions such as telemedicine practices, home monitoring devices, and digital therapeutics. This clarity is essential for both, providers and patients, ensuring that services are safe, reliable, and accessible across the country.

Conclusion

The Swiss healthcare system is ready for digital transformation. Due to its great location and presence of diverse key healthcare partners, Switzerland has all the required tools to grow steadily in the digital health sector. However, this will only be possible if all the different healthcare players – patients, providers and public authorities – collaborate. 

Startups and scaleups are a very important part of the innovation process of healthcare in Switzerland, and they will continue to play an even greater role in the upcoming future as thought leaders of our evolving digital health ecosystem. 

Empowering Swiss citizens to better understand and own their health data as well as better navigate their health journey are critical to ensure equal access to digital health knowledge and positive patient outcomes for the population. Digital health solutions, such as the ones who took part in digitalswitzerland and Swiss Healthcare Startups’ Digital Health Academy 2023, are the innovators of today and tomorrow; they are the new digital health players who will enable us to achieve the next steps of digitalising the healthcare system in Switzerland by working together with the patients and other healthcare actors.

In the future, citizens should become an even stronger partner in designing and testing digital health solutions to ensure their needs are met. Innovators and investors will need to partner up to ensure that long-term impactful and interoperable solutions thrive in the healthcare ecosystem.

About the authors

This is a collaborative publication between the different scaleups from the Digital Health academy and digitalswitzerland’s team.

Authors:

Romain Boichat, Co-founder and COO, Soignez-moi
Redona Hafizi, Co-founder and Head of Pharma, TOM Medications
Maria Scoz, Healthcare and Life Sciences Business Developer, Decentriq
Phil Norris, Senior Manager Scaleup Enablement, digitalswitzerland
Regula Spuehler, Co-founder and COO, heyPatient
Jade Sternberg, Senior Project Lead Digital Health, digitalswitzerland

Supported by:

Diana Hardie, CEO of Swiss Healthcare Startups
Susanne Gedamke, Managing Director, Swiss Patient Organisation
Milan Vopalka, Head Healthcare, Public Sector Switzerland , Amazon Web Services (AWS)
Theodor Wilhelm, Head of Strategy and Business Development and Member of the Executive Board, Post Sanela Health AG

About the Digital Health Academy:

In collaboration with Swiss Healthcare Startups, digitalswitzerland launched the first edition of the Digital Health Academy, a 6-month cohort based programme for scaleups working to empower the patients to own and understand their health data better. Decentriq, heyPatient, Soignez-moi and TOM Medications were part of the 2023 cohort and, through this academy, were positioned as thought leaders in the digital health space. As part of the programme, they were mentored by experts, benefited from in-depth workshops, a matchmaking bootcamp with corporates and the chance to join ecosystem events such as Digital Health Day (Zurich) and AI for Life (Geneva).

About digitalswitzerland:

digitalswitzerland is a nationwide, cross-sector initiative that aims to transform Switzerland into a leading digital nation. Under the umbrella of digitalswitzerland more than 200 organisations, consisting of association members and politically neutral foundation partners, are working together to achieve this goal. digitalswitzerland is the point of contact for all questions relating to digitalisation and is committed to solving a wide range of challenges. Learn more about digitalswitzerland

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Impressum

The Swiss healthcare system: entering a new digital era. 

A visualisation of the pioneering solutions that inspire a digital health ecosystem” is published! 

Zurich, 13 December 2023

Although great care has been taken in the preparation of this publication, the author and contributors involved are not responsible for the accuracy of the data, information and advice provided, nor for any printing errors.

All rights reserved, including translation into other languages. No part of this publication may be reproduced, transcribed and/or translated into any computer language, including any information processing language, in any form without the prior written permission of the authors.

The rights to the trademarks mentioned remain with their respective owners.

Coordination of the publication: Melanie Holenweger and Jade Sternberg (digitalswitzerland)

Graphic design: Nina Holenstein (www.niniparati.com

digitalswitzerland is partnering with the Association Swiss Health Data Space to test the current digital healthcare infrastructure in Switzerland and enable citizens to gain valuable information on their health and thus, take control of it. By participating in this initiative, citizens and healthcare professionals will experience the benefits of the digital side of the healthcare system. They will also identify what is required to improve it through secure and effective use of structured health data with a human-centred focus.

The 21st century expedition to explore health data space

In the 20th century, highly motivated astronauts went through intensive preparatory training to explore space. They showed great willingness to take risks and challenge themselves. What does this have to do with digital health, you might ask? We are looking for pioneers willing to explore the health data space to request and store their own health data. We encourage citizens and healthcare professionals to participate actively by testing and improving the digital healthcare infrastructure themselves – it’s only with the direct involvement of the people that we can ensure that the human is placed at the core of the system.

How can you start testing the digital healthcare infrastructure?

This so-called “expedition into the health data space” is looking for two types of stakeholders for a rapid digital transformation of the healthcare infrastructure:

How will you test existing health data accounts?

Embarking on this expedition as a Salutonaut, you will play an active role and gain much information on your own health.  You will do this by:

The costs to become a Salutonaut are 500 CHF. This includes the medical checkup fee as well as the membership fee for the Swiss Health Data Space association.

You can help democratise the healthcare data economy

By becoming an active member of this expedition, you will experience the different health tools, test the current solutions, identify their advantages and help formulate the important regulatory and technical requirements, which are currently lacking to bring the healthcare infrastructure to the next level: a human-centred digital health data space.

This opportunity offers a unique experience to obtain medical history to access new health services for yourself and share it with your family. You will be able to better understand and take control of your health data and make a difference alongside other pioneers.

digitalswitzerland’s Digital Health team is joining the expedition to lead by example and push the barriers of the healthcare system in Switzerland!

Are you interested to join the initiative?

Find additional information about our various activities on our Digital Health programme page.

About the Swiss Health Data Space association

The Association Swiss Health Data Space creates the legal, technical, economical and organisational conditions necessary for operating a people-centred health data space for the entire of Switzerland and to provide knowledge transfer to promote transparency, acceptance and trust. The association builds on existing solutions and wants to create the right conditions for the future solutions to meet the key technical and functional requirements. The health data spaces which are promoted are compatible with the European Health Data Space. 

Digital Health Academy

In partnership with Swiss Healthcare Startups, digitalswitzerland launched the Digital Health Academy, a 6-month programme, for scaleups that empower the Swiss population to own and understand their healthcare data. During this period, the scaleups are mentored by experts in the field, participate in workshops, speak at events and much more.

Electronic Patient Record Consultation

digitalswitzerland was significantly involved in the consultation of the Electronic Patient Record (EPR) which was recently submitted. The digitalswitzerland Digital Health and Public Affairs Teams with their corresponding Committees of experts were working on a united response to the consultation which has recently been submitted (October 2023).

Swiss Patient Journey Ecosystem Map

We have created an ecosystem map to illustrate the different digital solutions and initiatives, which focus on enhancing the digital patient journey and the digitalisation of the healthcare system in Switzerland. We will update the content every quarter.

Digital Health Study 2022

We highly value the opinion of the population and therefore worked with our partner gfs zürich on a population survey to better understand the needs and fears of the Swiss citizens towards the digitalisation of the healthcare system. We subsequently published a study “A Swiss digital healthcare system: What the population thinks” to showcase the results of the survey to the wider ecosystem.

Partnership with the Association Swiss Health Data Space

digitalswitzerland collaborates with our Community Partner Association Swiss Health Data Space to improve healthcare in Switzerland through secure and effective use of structured health data with a human-centred focus. Through an expedition into the Swiss health data space, pioneers test the current digital healthcare infrastructure, gain precious information about their health data, take control of it and actively help shape the health data space.

Partnership with Swiss Healthcare Startups

Our Community Partner Swiss Healthcare Startups provides invaluable in-kind support to our Digital Health initiative. We are collaborating with SHS on the Digital Health Academy and on enabling the development of new digital health solutions in Switzerland.

Partnership with DayOne Basel

Our Community Partner DayOne Basel provides invaluable in-kind support to our Digital Health initiative. digitalswitzerland collaborates with Day One on their Health Hack, the first patient-centric health hack and is part of Digital Health Nations Innobooster’s consortium and expert panel to transform healthcare together.

WEF Breakfast 2022

The WEF22 breakfast of digitalswitzerland took place at the ETH Pavilion in Davos to discuss the topic of digital health. 50 C-levels came together to exchange on this important topic. Only with a collaborative approach of all stakeholders in the healthcare sector can a common national vision for the successful digitalisation of healthcare be defined. Anne Lévy (Director of FOPH), Philomena Colatrella (CEO of CSS), Dr Christoph Franz (Chairman of the Board of Directors of Roche) and Dr. Conrad E. Müller (President of Pro UKBB Foundation) were present on stage.

In mid-October 2023, digitalswitzerland hosted the second webinar of its Community Talks. This session delved into the crucial topic of data interoperability in healthcare, featuring three panellists representing organisations from digitalswitzerland’s Swiss Patient Journey Ecosystem Map: Oksana Bober, Co-Founder and CEO of iCure, Serge Bignens, President of MIDATA and Head of the Institute for Medical Informatics at the University of Applied Sciences Bern and Gilles Lunzenfichter, Co-Founder and CEO of Medisanté.

digitalswitzerland is committed to digitalising the entire Swiss healthcare system, placing the patient at the centre of the transformation. The Ecosystem Map serves as a guide, illustrating digital solutions in Switzerland dedicated to the patient journey and healthcare system. The map is segmented into five categories and our webinar focused on one of these categories, «data interoperability».

During the discussion, the panellists explored the challenges and potential solutions related to achieving data interoperability in healthcare.

Data should flow like a river between systems

The importance of data interoperability in healthcare cannot be stressed enough. It has the potential to significantly enhance patient care and coordination among healthcare providers. When data becomes interoperable, this supports medical research, ensures regulatory compliance, and reduces costs, all while empowering patients to have greater control over their health information. Data interoperability is a critical element in the modernisation and optimisation of healthcare systems. 

For Gilles Lunzenfichter data interoperability is achieved when «data flows like a river, seamlessly and securely from source to an intended destination». This involves the capacity to reuse data within a single system for various purposes and to transfer it between different platforms. Oksana Bober emphasised that «achieving medical data interoperability is a joint effort that encompasses technology as the foundational layer; regulatory aspects, risk management, and organisational adoption and change management as subsequent layers».

Customisation of standards and lack of incentives complicate progress

The panellists discussed challenges related to standardisation efforts and reimbursement issues. They concurred that while standards exist, many solutions tend to customise these standards, complicating efforts to achieve interoperability. Moreover, the costs of implementing data interoperability often fall on parties that do not directly benefit from it. The primary beneficiaries tend to be downstream entities, leaving little to no incentives for those implementing interoperability. An example might be that the IT department of a hospital needs to invest to streamline its digital infrastructure. In the long run, it is mainly the patients or the doctors who will benefit from this investment, as the data will be better structured.

To give incentives is key to implementing interoperability

To move forward and realise data interoperability, it must be considered as a collaborative effort across the ecosystem. Incentivisation is a key factor for faster adoption and efforts should focus on rewarding pioneers who take initiative. Community-based business models and incentives should be developed and promoted. «It’s essential to transition from isolated pilot projects to broader-scale initiatives», Gilles Lunzenfichter states, drawing inspiration from successful use cases in countries like Belgium, Sweden, Germany, France and the US, where incentivisation techniques have been effective. For instance, in Belgium, doctors who share data from their devices with the national eHealth system receive financial rewards. In general, a collective vision should unite all IT stakeholders, extending beyond data interoperability, recognising it as just one aspect of the whole healthcare experience.

The Swiss healthcare system in 2050

To conclude the discussion, the panellists shared their visions for the Swiss healthcare system in 2050:

In summary, achieving data interoperability in healthcare holds immense potential for improving patient care and the healthcare ecosystem as a whole. To realise this, it’s crucial to address challenges, incentivise stakeholders, and work together to build a healthcare system that is patient-centric and data-driven.

About the panellists:

Switzerland’s healthcare system offers one of the best quality of care in the world. But it faces multiple challenges linked to its high costs and limited resources. Digital solutions will push the barriers of healthcare because digitalisation will pave the way for a sustainable and efficient healthcare system, providing high quality care to all patients while optimising data management and health navigation. Just as importantly, the healthcare system of the future must be patient-oriented: empowering citizens to better navigate their health journey digitally, to access relevant information and focus more on preventive activities so that people can be more active and stay healthier longer. 

The digital health ecosystem in Switzerland is growing exponentially, with thought leaders building innovative solutions to tackle these ambitious challenges. To accelerate this change and identify potentially game changing solutions, digitalswitzerland has decided to launch its first edition of the Digital Health Academy. The Academy aims to strengthen collaboration between thought leaders in the ecosystem to push the barriers of healthcare in Switzerland.

Digital Health Academy

In collaboration with the Swiss Healthcare Startups, we officially launched our Digital Health Academy this year during the Startup Days in Bern at the end of May. We are proud to announce that four scaleups were selected based on their innovative and ambitious solutions, which empower the Swiss population to own and understand their healthcare data. During the six month of the programme, these scaleups will:

Their journey will position them as thought leaders at key ecosystem events such as Digital Health Day in Zurich (27 September 2023) and AI for Health in Geneva (7 December 2023). The programme will close with the publication of a visual state of innovation whitepaper.

From left to right: Matthias Spühler (CEO, heyPatient), Maria Fernanda Scoz Luz (Healthcare and Life sciences Business Developer, Decentriq), Phil Norris (Lead Scaleup Enablement, digitalswitzerland)

Our innovative scaleup cohort

We are very happy to give you a sneak peek into our four selected scaleups which are part of digitalswitzerland’s Digital Health Academy 2023!

Decentriq is a Saas platform revolutionising data collaboration with its state-of-the-art data clean rooms. Leveraging Confidential Computing, an advanced encryption technology, Decentriq enables secure and privacy-centric data analysis without exposing the actual data. Tailored for healthcare, Decentriq makes it easy to collaborate across boundaries and organisations.

heyPatient is an open, patient-centred platform with an integrated app (digital health companion). The SaaS solution aims to set new standards in healthcare. Safety measures include SwissID patient identification, Swiss data storage, encrypted data transmission via dedicated FHIR Agents. 

Soignez-moi enables quality medical care at an affordable price from anywhere. By offering remote consultations (from home, work, …) and without waiting, Soignez-moi responds to the current needs of patients to access high-quality medical care without having to take time off, travel or wait. Days of issues that can be relieved with a simple phone call.

Tom Medications is unlocking insights into patient behaviour: a new dimension in the depth of real-world data. The TOM-App accelerates the access to a highly engaged and anonymous community of chronic patients to an unprecedented degree and provides accurate data on patient behaviour in storyboards for brands or disease pathways.

Are you interested in learning more?

Get in touch with Jade Sternberg, Project Lead Digital Health, to learn more about the Digital Health Academy and the initiative.

digitalswitzerland hosted a panel at the Swiss Biotech Day on digitalisation in the Swiss healthcare system, moderated by Jade Sternberg, Digital Health Lead at digitalswitzerland. We discussed the opportunities and benefits of data collection with four key leaders in the ecosystem: Chantal Stäuble from Netcetera, Dr. Sebastiano Caprara from Balgrist hospital, Dr. René P. Buholzer from Interpharma and Steven Bourke from PersonalPulse.

The panel discussion shows that the digital transformation in healthcare is a journey where all stakeholders need to work together with a sense of urgency in order to successfully create a patient-centric and value based healthcare system. It is only by collecting data from all citizens that we will be able to build a solid data basis to do better diagnostics and design better treatments to increase the quality of care. Here are a few takeaways of the interesting exchange.

Citizens are willing to share their data digitally

Based on our survey findings in the Digital Health Study, we can clearly see that the citizens are willing to use a digital healthcare system given it has clear added values. 

According to the panellists, digitalisation would be very valuable if:

The patient’s role is changing

The term “patient” has evolved through the years. Nowadays, the word patient is used to define different personas which could be replaced by “client”, “consumer”, “user” and “customer” of the healthcare system. In the survey, 31% of the population believes that everyone is a patient, healthy or sick. According to Steven Bourke, the change of the role of the patient is key for the future of healthcare. Previously,  becoming a patient was not something that you proactively look for, it was something that you became after you received a clinical diagnosis. In the future, let’s move from a business of disease to a business of healthcare. 

Consent and privacy will increase data collection in research

Dr. Sebastiano Caprara explained that when setting up a research project, a clear description is required for how a patient’s data will be collected, used and managed after the completion of the project. It is only with this that a project will be accepted by the ethical committee of the canton of Zurich.  

There is a clear process in place when a patient or subject arrives at a clinic: informed consent needs to be given as well as a clear explanation of how the data will be used. Once collected, the data will be de-identified before being shared with researchers according to the Swiss Personalised Healthcare Network. The data can only be tracked back to the patient in the clinic to allow for the data to be erased if the patient wishes to retract their consent in the future. 

The panellists: Steven Bourke, Dr. René Buholzer, Jade Sternberg, Dr. Sebastiano Caprara, Chantal Stäuble (f.l.t.r.)

Limited data pools, a risk for the attractiveness of Switzerland?

Dr. René P. Buholzer: “The next wave of innovation and R&D in drug development will be driven by data.” Pharmaceutical is a global industry and therefore pharmaceutical companies will move wherever the talent is. Switzerland is still a R&D leader in Europe – but we need to speed up our health data collection. Otherwise, Switzerland will lose its status as an attractive location. 

Develop trustworthy technologies

Chantal Stäuble: “Technology should serve humans.” According to her, one of the key elements is privacy by design, designing the concept of a device around identity (self-sovereignty). This key factor is also reflected in our survey; citizens want to be the owners of their data and have a say into who can access their data.

Regularly collecting data digitally is important

Proactivity will enable us to have a really solid data basis which can be used to further research and develop new personalised treatment, moving from a fee for service to a fee for outcome model. 

We need to collect the data collectively in a systematic way, following common standards in order to be able to work together and create value. 

Collecting data to monitor your health from home

Decentralised solutions are picking up speed: nowadays, treatments are more and more brought to the people’s homes. According to Steven Bourke, the value proposition of the treatments needs to be reconsidered, it needs to bring value to the citizens in order for them to be comfortable with the change. The citizen’s role needs to transition from a tool tester to a co-creator; they need to play an active role and understand “what is in it for me” on a personal level and on a society level. Mutual value needs to be brought to the patient and the healthcare practitioners, bringing the data in a way that motivates them to look at it. This change of mindset will really enable us to bring the digital therapeutics to the homes of Swiss citizens.

The pandemic has opened up opportunities to further digitalise the Swiss healthcare sector

The pandemic had multiple positive outcomes on digitalisation of healthcare:

Wishes to enable collaboration between healthcare players to ensure Switzerland is a flourishing location for Biotech, Medtech and Pharma

Chantal Stäuble: “We need a grass-rooting movement.” We need to stand and work together, creating public-private partnerships including the patients, the citizens. We need to get the mutual value from the data, value on a patient level, on a physician level, on a research level.  

In the future, ideally the health data will be shared between generations for people to be able to build on it; this will have a huge impact on the society. 

The healthcare system in Switzerland is based on solidarity. Solidarity will only happen when the system is trusted; a system with a common infrastructure and right governance. The different existing infrastructures need to be brought together quickly to ensure they are well connected and not fragmented. Data should be interoperable to ensure the infrastructure we build is a central store for all to profit from. We need to be inspired by other countries like the Nordics. 

Change needs to happen

Switzerland has created a system of silos allowing disconnection between cantons. We need common standards as a nation. These silos are present at the federal level as well as between the different professions. The reimbursement system in Switzerland does not help as people only get reimbursed for the services they provide, not for collaborating with one another. 

In Switzerland, we need to change the mindset of the population, we need to spend more time on empowering the citizens around their health, around digitalisation. We need to show them what value they get out of it, what is in it for me as a person, as an individual, as a society. This is a change which is happening slowly. 

As outlined by a person in the audience, “Let’s have a TWINT moment in healthcare”.

More information on the panellists:

Chantal and Sebastiano are both members of our Digital Health Steering Committee at digitalswitzerland.